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Some time ago I decided to explore if there were any tools available to help me measure the strength of the relationships with my clients. It wasn’t a KPI of mine – I just wanted to understand my clients – and how I was delivering services to them –...

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Ray’s 13 Reasons To Collect Client Feedback

Client Feedback

If you are serious about managing your clients as...
Seven Steps To Continuous Practice Improvement

Client Feedback

By Ray McHale – Founder and CEO of Valuiza...
Client Lifetime Value – What Is It & How Do You Use It?

Client Feedback

There’s already a fair amount of data you’re collecting...
Opinion Piece: Comfortable Ignorance or Painful Truth

Client Feedback

You may have heard of Jon Stewart, the US...
Effective Client Segmentation

Client Relationships

This blog provides some background information about best practice client...
Nurture Relationships in Business

Client Feedback

Nurture relationships with clients. Your success as an advisor...
How to collect client feedback

Client Feedback

If you’re serious about managing your clients as your...
The Value of Client Review Ratings

Client Feedback

In a survey of 3,600 consumers in the U.S....
Customer Retention Strategies

Client Retention

Your practice will never achieve 100% client retention over...
How to Sell a Service

Value For Money

Are you finding it difficult to sell the value...
Do you want to retain your clients and get new ones? START HERE